Faq & Help – 2KSTYLE
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Faq & Help

Security and Privacy

2KStyle.com will only use private information of customers (shipping, billing address, contact information) only for communication with you about orders.

Payment options

VISA, Mastercard, PayPal

For Moldova: Payment on delivery

Delivery

For Moldova

  • Delivery is free
  • Payment: cash
  • All orders will be processed and shipped in 2 working days
  • 3 working days for orders outside Chisinau

 

For International delivery via Posta Moldovei (Standart shipping courier)

  • Delivery up to 30 working days
  • Delivery is free
  • All orders will be processed and shipped in 2-5 days after receiving the payment
  • 2kstyle.com does not take responsibility for duties and taxes applied in the country of delivery

 

For International delivery via FedEx (Express shipping courier)

  • Delivery in 4 working days
  • Shipping cost is 20$
  • Tracking is available for all express delivery orders. Customers will receive tracking number for parcel, so you can follow its journey.
  • All orders will be processed and shipped in 2-5 days after receiving the payment
  • 2kstyle.com does not take responsibility for duties and taxes applied in the country of delivery
Returns & Refund

To return order back to 2KStyle.com:

  • E-mail us: info@2kstyle.com . Provide your name, order number, e-mail and reason of returning.

 

For international customers:

  • International orders can be returned for a refund within 14 business days of receiving original order.
  • Please note, 2KStyle.com will accept return in unused, unworn, unwashed and undamaged condition. Order must be returned in the original packaging, including tags.
  • Please note, 2KStyle.com will not accept the return with the evidence of scent or marks of perfume or deodorant.
  • Please note, 2KStyle.com will not accept the return of items on sale.
  • Customers are responsible for shipping and handling expenses and they are non-refundable.

 

For moldavian customers:

  • Customers from Moldova can return for a refund within 7 days of receiving original order.
  • Please note, 2KStyle.com will accept return in unused, unworn, unwashed and undamaged condition. Order must be returned in the original packaging, including tags.
  • Please note, 2KStyle.com will not accept the return with the evidence of scent or marks of perfume or deodorant.
  • Please note, 2KStyle.com will not accept the return of items on sale.
  • Customers are responsible for shipping and handling expenses and they are non-refundable.

 

Exchanges

All return conditions apply to exchanges as well.

  • Items can be exchanged to a different size or color. All exchanges are based on stock availability. When we receive return we will send the replacement to you.
  • Please note, customers can exchange only once per item.
  • Note, customers are responsible for shipping and handling expenses.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Money will be refunded (excluding shipping cost) to original payment method.

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